How do you find the "ROCKSTARS.”?
Hire right the first time with my recruiting techniques! We will reduce training costs and staff turnover, as well as saving you valuable time. Let me help you to create and implement effective recruiting and hiring strategies.
Remember, Your Frontline Is Your Bottom Line!
Don't Worry The People You Educate Will Leave; Worry That The People You Don't Educate Will Stay!
If your staff is not trained correctly, you are losing customers and $$$! How many times have you personally experienced poor customer service that led you to leave an establishment? And Never to return.
Proper Training is essential for consistent, quality customer service and increasing your cash flow. I will help you implement training programs that include standards and fundamentals and fun and exciting team-building incentives. I have successfully trained managers, bartenders, servers, D.J.s, greeters, and security personnel.
Let me help you Make Your Cash Register Ring!
I will train your staff and security on identifying potentially disruptive and dangerous situations at an early stage before they manifest into significant problems. Mismanaging an incident almost always makes matters worse.
A disruption in your operation could lead to your guests leaving, loss of revenue, and in the worst case, forcing you to close for the evening.
All staff members, including security, bartenders, servers, kitchen, etc., should know what to do in the event of an altercation, an intoxicated or unruly customer, a power outage, a burglary, a fire, a customer needing immediate medical assistance, or a disaster.
Famous last words! What could possibly go wrong?
What you don't know could continually cost you!
You can lose up to 25% a year of your revenue from Theft and Mismanagement.
Are your servers and bartenders giving away drinks or over-pouring to get a better tip? Are your liquor, beer, food, or supplies disappearing, and no one knows where it went?
I can help you to put controls in place that will allow you to hold your staff accountable, prevent theft and keep track of your inventory, portion control, and product costs.
By implementing the proper procedures and reporting, you can stop worrying about not knowing what's going on, have real-time access to critical information, and regain control of your business.
“IF YOU CAN'T MEASURE IT, YOU CAN CONTROL IT.” Unknown
"The aim of marketing - is to know and understand the customer so well that the product or service fits him/her and sells itself."
Peter F. Drucker
Are you too busy running your business instead of growing it?
Do you realize that you have a built-in marketing department already on your payroll?
I bring over 30 years of experience working with Major Brands, Multimedia, and Nationally Known Contests and Events. With this experience and the use of social media, I will help you attract new customers and retain their loyalty.
I can help you grow your business by implementing creative promotions and solutions that include Brand Positioning, Customer Research, and Building Vendor Relationships.
I will develop a customized action plan with innovative strategies designed for your target market that will create traffic and drive sales daily, weekly, and monthly.
"If you always do what you've always done, you'll always get what you've always got."
Henry Ford
Who do you turn to in an Emergency Situation when you can't be there, but you need to keep the doors open?
A relative, friend, or employee may have good intentions, but they may lack the necessary skills to manage your staff professionally, address customer issues and deal with high-stress situations.
You should have peace of mind that your business will continue to run smoothly!
I can bring you a Lifetime of Experience.
Don't hesitate to contact me!
When you're not around, being your eyes is an excellent opportunity to find out what is really going on in your operation.
I can help you see things that you may not be aware of, everything from Theft, Poor Service, Negative Attitudes, Staff Drama, and Missed Opportunities.
What do your gut feelings say about these questions?
1). Is there a disconnect between your management and staff?
2). Are your bartender's friends drinking for free?
3). Is there unauthorized drinking by staff members while on duty?
4). Are your staff members unfriendly? Are they disrespectful to customers or co-workers?
5). Is your DJ following your procedures and satisfying your customers when you are not around?
6). Is your security staff focused on protecting your business?
7). Are some employees not being held accountable?
8). Does your hostess show favoritism to specific servers?
9). Are your servers and bartenders leaving Hundreds of $$$ on the table in lost sales opportunities?
Bonus #10). Is your Back of House keeping your kitchen inspection-ready?
Take Advantage of This Quick And Reasonable Evaluation.
Letting your employees pick the music is never a good idea.
Music research has shown with a few minor techniques will increase sales and help create your consistent, unique atmosphere.
You would be surprised at how choosing the correct background music format could help you create a more enjoyable and profitable environment. Whether you want your customers to stay longer or turn the tables over more quickly, together, we can design an atmosphere to meet your specific goals.
"The #1 job of the DJ/VJ is to Make The House Money! "
Larry Luttrell
I produced and programmed a music video TV show built around a club atmosphere and programmed, produced, and worked the mic alongside radio personalities during a Live Club Mix Radio Show with 50,000 watts successfully for 7 years.
I can help you to hire the right DJ. coach you or your resident DJ through the process of dance floor rotation, crowd interaction, music format, and techniques in energy dynamics.
I will supply you with proven techniques and guidelines that will "Rock The House” and energize the dance floor, make your customers want to stay, which will continue to -
I can help you to re-brand your existing Bar, Restaurant, or Nightclub.
Complete startup and Grand Opening implementation, including all the necessary tools and guidelines to hit the ground running!
With hands-on experience plus the Invaluable Knowledge I have learned in over 30 years in the business. I can help you with what to do and, more importantly, what not to do.
I have learned from hands-on experience and years of studying fundamentals and standards. I continue to seek out and participate in hot topic seminars and workshops around the country.
I've participated in panels at the Nightclub & Bar Conventions with Hospitality Gurus and continue building relationships and maintaining friendships with some of the best in the bar, restaurant, nightclub, music, and hospitality industry.
Many years ago, I was one of the first to implement a Designated Driver Program and documented several thousand people taken home safely.
I worked with a retired A.B.C. agent, Mr. Richard Weller, and created T.E.A.M. (Training Education of Alcohol Management). I successfully trained, for over 10 years, Owners, Managers, Bartenders, Servers, Greeters, and Security personnel on guidelines and procedures for fake I.D.s, crowd control, over-serving, underage drinking, incident diffusion, etc.
As a training specialist, I worked with restaurants, bars, nightclubs, fraternal organizations, resort hotels, and casinos.
I have worked with Clean/Focus, M.A.D.D. & the D.U.I. Interstate Partnership along with State and City Police and Sheriff's Departments from several states. I have been the recipient of several awards and accolades from Senators, Governors, and Local Government and County Officials.
It's essential to protect your guests, staff, community, and your business!
Larry Make it Happen Now!
LARRY MAKE IT HAPPEN
LARRY MAKE IT HAPPEN 951 Yamato Rd. Boca Raton, FL 33431 US
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