Even in today’s Facebook/Twitter/Yelp crazy times, most people who have a negative experience in a Restaurant, Bar, or Nightclub don’t bother to complain on social media - they just don’t go back to the place, regardless of how brilliant future promotions may be.
Regular Customers (one that visits at least 3 times each month over a 6 month period) is “gold” in the Restaurant, Bar, and Nightclub business. Researchers at Harvard have found that if you increase repeat visits by 5%, you can raise your profits anywhere from 25 to 125%.
After spending over 30 years in the restaurant, bar, and nightclub industry, I know what makes the cash register RING!
My specialties:
· Helping you develop or refine the unique identity of your restaurant, bar, or nightclub.
· Helping you consistently deliver a positive guest experience to your customers through training and team building while reducing employee turnover.
· Helping you develop marketing strategies and techniques to attract new customers and build relationships to retain your existing good customers.
· Helping you develop food/beverage programming that customers will be talking about (in a positive way) and become your Raving Fans!
